I had health check up at this place. A bad experience, they called at 8am to report for health checkup. I was here at 8.30 and there was no one to attend at Reception. Had to wait long and actual process started at 9.30 am. Then relevant doctor for ultrasound not available again had to wait for 2 hours after drinking water for ultrasound. Still doctor was not available for ECHO and I was asked to come for it on some other day. Called up to clinic for availability of doctor for ECHO on another day 13 feb, they asked me to come between 12-2 pm. Again when I reached at 12.30 girl at reception asked to wait and waited with no clue for 45 minutes. Receptionist did not even bothered to update me on it. Later came to know doctors is already left and will calling again and has to wait more. Felt pathetic.
Last week, I booked my full body checkup with Apollo Spectra, Kailash Colony. However, my overall experience stands very sad from inexperienced pathology technicians to very unresponsive staff. They couldn't take my blood sample even after trying thrice and made me dizzy instead. It took them more than 10 minutes to get glucose and I was almost laid down in dizziness.
Because of the discomfort, I couldn’t get any other of the major checks from all blood tests, XRay, ECG, TMT etc.
On the other hand the gynecologist was really good. She asked me to get Urine culture given the symptoms she observed. Since I had Antibiotic prescribed by her, it wasn’t possible to give urine sample again and get the reports from somewhere else. That’s why I requested them to get it done with the urine sample given earlier in the morning.
Also, given I couldn’t get the other tests done owing to the mishandling of the pathology staff, I asked them to get the Culture in lieu of tests that couldn’t be performed. I didn’t mind paying penny amount but the way they responded and handled the entire scenario made me walk away with such low spirit.
Not just this, when I tried following up with them today for reports, the front desk displayed such poor quality that she mailed them to me in three different mails after continuous follow-ups.
Excellent hospitality professional treatment super courteous staff ...amazing experience. Never once did we feel anything missing during the stay. Thanks to the docs and staff for taking good care of not only the patient but also the attendants
My initial experience at the hospital was not good however i must say that the nursing and complete post admission staff was very good. They were very supportive, friendly. To my surprise even the housekeeping staff was well polished which you could visualize from their friendly attitude towards patients & their family members.
Most important is the seriousness which senior management of the hospital took towards the feedback that I provided, is something which made a complete difference in the perception that I had built in mind. Seriously I must appreciate, the way they handle any feedback and acknowledge same. Hats off to Team Apollo Spectra
Good infrastructure but Poor management.. staff does not give the proper information and had to wait a hell lot for a few tests.. patients who came after went for the same test before my turn. Worst experience. The only reason to come here is the way the tests are conducted. The doctors are good.. but make sure that you come here when you have time.. :p